Website Privacy Policy
Last updated: September 2026
Michael Christopher Allen ABN 23 749 136 232, trading as Dr Michael Allen (“we”, “us” or “our”), is committed to protecting the privacy and confidentiality of our patients and website visitors.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy and health-records requirements.
This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, and how you can access or correct your information or raise a privacy concern.
1. What information we collect
The personal information we collect depends on your interaction with our practice and may include:
your name, date of birth and contact details
address and emergency contact information
Medicare and private health insurance details
referral information
appointment and billing information
medical history and health information
medications, allergies, investigations, test results and imaging
information relating to fertility, reproductive health, pregnancy, gynaecological care and other healthcare provided to you
correspondence between you, our practice and other healthcare providers
information you provide when contacting us by telephone, email or through our online contact form
other information reasonably necessary to provide healthcare or manage our relationship with you.
Health information is considered sensitive information under Australian privacy law and is afforded additional protection.
2. How we collect personal information
Where practicable, we collect personal information directly from you.
This may occur when you:
make an appointment
attend the practice
speak with our team by telephone
correspond with us by email
complete an online enquiry or contact form
provide information during a consultation
complete patient registration or consent documentation.
We may also receive personal information from third parties where reasonably necessary for your care, including your GP or referring doctor, other specialists and healthcare providers, hospitals, pathology and imaging providers, fertility services and other organisations involved in your healthcare.
We will only collect health information where permitted by law, including where you have consented or where collection is otherwise authorised under applicable privacy legislation.
3. Our online contact form
Our website uses Microsoft Forms for online enquiries.
Information submitted through the form may include personal information and information relating to the reason for your enquiry.
Please only provide information reasonably necessary for us to respond to your enquiry.
Submitting an online form does not establish a doctor-patient relationship and the form should not be used for medical emergencies or urgent medical advice.
If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.
4. Why we collect and use personal information
We may collect, hold, use and disclose personal information where reasonably necessary to:
provide medical and healthcare services
manage appointments and communicate with patients
assess, diagnose and manage medical conditions
coordinate care with other healthcare professionals and organisations
arrange pathology, imaging, hospital care or other investigations and treatment
process Medicare, private health insurance and billing requirements
manage referrals
maintain appropriate clinical and administrative records
respond to enquiries
meet legal, regulatory, professional and insurance obligations
manage and improve the operation of our practice.
We will not use health information for direct marketing unless permitted by law and the necessary consent has been obtained. The OAIC notes that health information cannot be used for direct marketing without specific agreement.
5. When we may disclose your information
Where appropriate and permitted by law, personal information may be disclosed to organisations or individuals involved in your healthcare or the operation of the practice.
These may include:
your GP or referring doctor
other medical specialists and healthcare providers
hospitals
pathology and diagnostic imaging providers
IVF Australia and other fertility-care providers involved in your treatment
allied health professionals
Medicare and private health insurers
professional advisers, insurers and service providers where reasonably necessary
government agencies or regulatory bodies where required or authorised by law.
We will only use or disclose health information in accordance with applicable privacy laws and professional obligations.
6. How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be held electronically and, where applicable, in physical records. We use administrative, technical and physical safeguards appropriate to the nature of the information we hold.
Access to patient information is limited to authorised people who require access for legitimate clinical or administrative purposes.
We may use reputable third-party technology and service providers to support the operation of our practice and website.
The OAIC requires health practices to take reasonable steps to secure the personal information they hold.
7. Our website and third-party services
Our website may use third-party services to provide website functionality, analytics, maps and online forms.
These may include services provided by:
Squarespace – website hosting and functionality
Microsoft – online forms and business technology services
Google – services such as maps and, where enabled, website analytics
These providers have their own privacy policies and data-handling practices.
Our website may also contain links to external organisations including IVF Australia, St John of God Health Care and professional organisations. We are not responsible for the privacy practices of third-party websites.
8. Website analytics and cookies
Our website may use cookies and similar technologies that collect limited technical information about how visitors use the website.
This information may include:
browser and device type
pages visited
approximate geographic location
referring websites
dates and times of visits
general website interaction information.
We may use this information to understand website performance and improve the website and user experience.
You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.
9. Overseas disclosure
Some technology and service providers may store or process information using infrastructure located outside Australia.
Where personal information is disclosed to an overseas recipient, we will handle that disclosure in accordance with applicable requirements under the Australian Privacy Principles.
APP 8 imposes specific requirements on organisations when personal information is disclosed to overseas recipients.
10. Accessing your personal information
You may request access to personal information we hold about you.
To make a request, please contact our practice using the details below.
We may need to verify your identity before providing access. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
11. Correcting your personal information
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.
12. Retention of information
We retain patient records and other personal information for as long as required to provide healthcare and meet our legal, regulatory, professional and record-keeping obligations.
When personal information is no longer required and we are legally permitted to dispose of it, we will take reasonable steps to securely destroy or de-identify it.
13. Privacy complaints
If you have a question or concern about how we have handled your personal information, please contact our practice in the first instance.
We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.
The current version will be published on our website and will show the date it was last updated.
15. Contact us
For questions about this Privacy Policy, requests to access or correct your personal information, or privacy complaints, please contact:
Dr Michael Allen
Michael Christopher Allen
ABN 23 749 136 232
6 Sheen Street
Subiaco WA 6008
Phone: (08) 9381 2400
Email: admin@drmichaelallen.com.au